Customer Service Representative

3 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia OCBC Bank Full time

Job Overview

We are seeking a highly skilled and customer-focused professional to join our Contact Centre team as a Customer Service Executive. As a key member of our team, you will be responsible for providing exceptional customer service, resolving customer inquiries, and ensuring a positive experience for all customers.

Key Responsibilities:

  • To attend to inbound calls, respond to customer enquiries, and provide accurate information on various consumer financial products and services.
  • To handle calls professionally by providing timely solutions, effective problem-solving skills, and maintaining professionalism with proper phone etiquette.
  • To achieve first call resolution, follow up on unresolved issues, and consolidate customer feedback for continuous improvement.

Requirements:

  • Degree Holders – related working experience preferred; however, fresh graduates are welcomed to apply; diploma holders – minimum of 1 year of working experience in Contact Centre and/or Consumer Financial Services (Banking).
  • Possess customer-centric mindset, committed team player, and willingness to step into a leadership role.
  • Independent, resourceful, and able to thrive under pressure with strong multitasking and time management skills.


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