Digital Transformation Specialist

4 days ago


Subang Jaya, Selangor, Malaysia Celcom & Digi Full time
Job Description

Overview:

CelcomDigi is driving Malaysia's digital transformation with 5G and AI, impacting over 20 million customers. As a key player in this journey, we are seeking a Digital Transformation Specialist to join our team.

Sales Planning Strategy:

  1. Assist in the development and refinement of sales plans for the direct channel, ensuring alignment with business objectives.
  2. Work closely with sales, marketing, and operations teams to integrate campaigns, product launches, and operational activities into the sales planning process.
  3. Monitor the execution of sales plans, providing insights and recommendations to enhance outcomes.

Change Management and Transformation:

  1. Support change initiatives aimed at improving the efficiency and effectiveness of the direct sales channel.
  2. Develop change management strategies and plans, including stakeholder engagement, communication, and training.
  3. Act as a key point of contact for teams to address concerns and ensure smooth adoption of new processes or systems.

Performance Analysis and Reporting:

  1. Analyze sales data to evaluate channel performance, identify trends, and highlight areas for improvement.
  2. Prepare reports and dashboards for stakeholders, providing actionable insights to inform decision-making.
  3. Support forecasting efforts by providing data-driven analysis to align resources and targets.

Stakeholder Collaboration:

  1. Partner with teams across sales, marketing, product, and operations to ensure alignment of priorities and initiatives.
  2. Facilitate workshops and meetings to gather feedback and promote collaboration during change and planning efforts.
  3. Ensure clarity and alignment in objectives between leadership and frontline teams.

Requirements:

  • Bachelor's degree in Business, Sales Management, Marketing, or a related field.
  • Certification in Change Management (e.g., Prosci, APMG) or Project Management (e.g., PMP, Agile) is an advantage.
  • 5 years or more of experience in sales planning, business analysis, or change management.
  • Familiarity with direct sales processes and working in cross-functional teams.


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