Client Support Specialist

5 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Experian Health Full time

We're looking for a talented Client Support Specialist to join our team at Experian Health As a key member of our customer experience team, you'll play a vital role in delivering exceptional support to our clients.

About the Role

The Client Support Specialist will be responsible for handling a high volume of customer inquiries, resolving issues, and escalating complex problems to senior team members. You'll also collaborate with our sales team to promote new products and services, and work closely with internal stakeholders to ensure seamless execution of customer requests.

If you're a highly organized and detail-oriented individual with excellent communication skills, we'd love to hear from you

Key Responsibilities
  • Respond to customer inquiries via phone, email, or chat in a timely and accurate manner
  • Resolves customer complaints and concerns through effective problem-solving and conflict resolution
  • Collaborate with sales team to promote new products and services
  • Escalate complex issues to senior team members as needed


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