Business Relationship Strategist

6 days ago

Kuala Lumpur, Kuala Lumpur, Malaysia Ezypay Pty Full time

Job Overview

Ezypay Pty is seeking a seasoned Senior Key Account Manager to own and grow our client relationships across the Asia region. This role involves maintaining and growing key partnerships, ensuring long-term customer satisfaction and loyalty.

About You

We are looking for someone with exceptional communication and interpersonal skills to foster deep client relationships, prepare and conduct in-depth business reviews, and drive business growth. As a Senior Key Account Manager, you will possess expertise in building and nurturing high-value client relationships at a C-Suite level.

Responsibilities

  • Embed Ezypay as an integral part of clients' business through a deep understanding of their needs.
  • Protect existing revenue while proactively identifying and pursuing new growth opportunities within key accounts.
  • Develop and execute strategic account management and engagement plans.
  • Lead and develop a team of Account Executives in the Malaysia office.
  • Build and maintain strong relationships with key stakeholders at all levels within client's and Ezypay's organisations with a focus on C-Suite.
  • Prepare and deliver compelling business reviews to clients including data analysis and insights.
  • Continually drive optimization and growth, while reporting to key stakeholders on results, both internally and within customers' business.

Requirements

  • A minimum of 10 years' experience in a similar role.
  • Proven track record in managing and growing key accounts in the payments industry.
  • Proven leadership success.
  • Deep understanding of the payment's ecosystem, subscription-based business models preferred.
  • Strong commercial acumen, including contract negotiation and financial analysis.
  • Excellent communication, presentation, and interpersonal skills.
  • Ability to work autonomously and collaboratively in a global matrix environment.

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