Beauty Expert Consultant

4 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia KENS Apothecary Full time
About the Role

We are seeking a highly skilled and experienced Senior Beauty Advisor to join our team at KENS Apothecary. As a Senior Beauty Advisor, you will be responsible for providing exceptional customer service, promoting skincare and beauty products, and driving sales.

Key Responsibilities:

  • Conduct personalized consultations with customers to understand their needs and preferences.
  • Demonstrate in-depth product knowledge and recommend suitable products and skincare routines to promote sales.
  • Provide hands-on experience to enhance customer understanding and satisfaction.
  • Offer exceptional customer service to create a positive shopping experience.
  • Utilize customer information to provide personalized recommendations and follow-up on their skincare and beauty journeys.
  • Build and maintain strong relationships with customers, fostering loyalty and repeat business.
  • Address customer inquiries, concerns, and feedback in a professional and timely manner.
  • Meet and exceed sales targets through effective product recommendations and upselling techniques.
  • Collaborate with the Store Manager and team members to achieve overall store sales goals.
  • Identify opportunities for cross-selling complementary products to enhance the overall customer experience and increase sales.
Product Knowledge and Training

Our ideal candidate will have in-depth knowledge of skincare, beauty, and wellness products in the store.

Key Responsibilities:

  • Acquire and maintain up-to-date knowledge of skincare, beauty, and wellness products.
  • Stay informed about new product releases, ingredients, and brand stories.
  • Support the Store Manager in training and developing junior beauty advisors.
  • Lead by example in providing exceptional customer service and fostering a positive team environment.

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