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    Full-timeCareer Site Team: OperationsJob DescriptionOverview: We're seeking a proactive and independent Panel Support Specialist to oversee the seamless interaction with our TV and Digital panel members. This role involves managing a variety of tasks, including troubleshooting app/software challenges faced by panel members, reporting issues to the relevant...

Panel Support Specialist

2 weeks ago

Kuala Lumpur, Kuala Lumpur, Malaysia Nielseniq Full time
About the Role

We are seeking a proactive and independent Panel Support Specialist to oversee the seamless interaction with our TV and Digital panel members. This role involves managing a variety of tasks, including troubleshooting app/software challenges faced by panel members, reporting issues to the relevant stakeholders, and following up per case.

Key Responsibilities:

  • Effectively address queries and concerns from panel members through email and other communication channels.
  • Troubleshoot and address issues reported by panel members (i.e. TV and Digital panels and Content Insights panels).
  • Conduct panel member database maintenance and quality control validations to ensure accuracy.
  • Provide support to the Panel Communication Specialist by writing and editing high-quality content for various communication channels.
  • Perform detailed data checks and reporting, highlighting any discrepancies or potential issues.
  • Support in managing the database of household, individual, and technical information.
  • Assist in market research fieldwork to collect media consumption and annual updates on social demographic information from panel members.
About Nielseniq

Nielseniq is the world's leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth.