IT Support Specialist
3 days ago
Stable company with a strong employer brand.
Mission-driven, customer centric organisation.
Opportunity to work with diverse, global teams.
Remote friendly work culture.
Competitive salary and performance bonus.
- Troubleshoots hardware, software, and network issues remotely: PCs, Microsoft servers, smartphones, printers, routers, VMs, VOIP, VLANs.
- Sets up new users and maintains their accounts through a wide variety of administrative control panels.
- Carefully prepares new computers according to each user's unique environment.
- Demonstrates patience, humility, and is comfortable working in a fast-paced and rapidly changing environment.
- Communicates personably and tactfully with customers of varying technical knowledge levels and emotional states.
- Provides direct support via phone, chat, or email and remote management tools to help people get through stressful technical issues.
- Experience with direct and self-guided remediation of server and network outages.
- Near-perfect English speaking skills.
- 1-2 years of experience in IT / Help Desk.
- Entry to mid-level experience.
- Understanding the concepts of Active Directory and servers is ideal.
- A+ and N+ certifications are preferred. We will pay to have you certified if you do not have these certifications currently.
- Working knowledge and demonstrated experience with servers and networking equipment.
Tech Guru is helping build the accounting firms of the future. We are a nationwide IT service company delivering CIO-level strategy to accounting firms seeking innovative technology resources and guidance.
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