Sales Associate
2 weeks ago
We are seeking a Sales Associate to join our team in providing exceptional customer service and support. As a Sales Associate, you will be responsible for creating a positive shopping experience for all customers.
- Ensure a fast and efficient shopping experience for customers.
- Handle customer complaints and issues with empathy and efficiency.
- Actively work towards fulfilling the four tasks of the store: ensuring an effective sales process, handling customer complaints, maintaining a clean and organized workspace, and supporting colleagues.
Your Key Responsibilities:
- Provide excellent customer service by being helpful and friendly, aiming for a win-win situation and repeat business.
- Maintain a well-equipped workspace at all times, ensuring readiness to assist customers when needed.
- Develop knowledge and confidence to resolve customer complaints effectively and efficiently.
- Simplify the buying process for customers by offering informed solutions and resolving issues promptly.
- Listen to customers and use product knowledge to offer informed solutions and resolve issues.
- Able to escalate complex issues and pass on relevant information to managers for effective resolution.
- Familiarity with IKEA products allows for assistance with assembly and component exchanges, improving customer satisfaction.
- Accurate record-keeping in relevant systems enables data analysis for future improvements.
- Ensuring a safe and secure environment for visitors and colleagues.
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