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Content Review Specialist Role

1 week ago

Bayan Lepas, Penang, Malaysia Teleperformance Full time
Digital Content Manager Position

Teleperformance is hiring a Digital Content Manager to join our team. In this role, you will be responsible for reviewing and managing internet content, ensuring that it adheres to established community guidelines. You will work closely with our teams to uphold these standards and participate in continuous training programs for optimal development in the role.

Key Responsibilities

- Review and manage internet content according to established guidelines.
- Collaborate with our teams to resolve issues and maintain high-quality reviews.
- Meet key performance indicators set by the client operation.
- Participate in continuous training programs for optimal development in the role.

Requirements

- Bachelor's Degree or equivalent in any discipline.
- B2 level English Language proficiency (reading, writing, speaking, and aural comprehension).
- Experience working in high transactional roles with KPI-driven environments.
- Background in content moderation, customer service, or similar roles involving daily targets.
- Ability to handle offensive or disturbing behavior, language, and content mentally and emotionally.
- Availability to work rotational shifts.
- Proficiency in the required language to support the role.

Benefits and Culture

Teleperformance prioritizes employee well-being, offering a dedicated Trust & Safety wellness program. We value diversity and promote an inclusive work environment, providing opportunities for professional growth and development.