Content Moderator
2 weeks ago
Content moderator jobs continue to be on the rise as the online world never stops needing content moderation.
A Content Moderator is always on guard, maintaining the online reputation of a business. They screen, monitor, and approve content in compliance with the website's guidelines. Also, they promote excellent customer service and help to cultivate a strong community around the brand.
QualificationsEducation background:
- Bachelor's Degree or at least Diploma or equivalent in any discipline.
- Must have B2 level English Language proficiency (reading, writing, speaking and aural comprehension).
Work experience:
- Minimum of 6 months work experience in customer support in any industry.
- Fresh graduates are welcome with degrees in the following disciplines: English with Communication, English for Professionals, Mass Communication, or any related field.
- Call centre experience is not a 'must' but would be a distinct advantage.
Required Interpersonal Skills:
- Passionate about communication and interacting with people is key to success in this role.
- Able to receive continuous feedback and work in a fast-paced working environment.
- Positive attitude and willingness to learn and go the 'extra mile' for self-improvement.
- Good reasoning and analytical skills.
- Able to demonstrate critical thinking, a proactive attitude.
Technical Skills:
- Minimum typing speed of 40wpm with a 90% accuracy score.
- Computer literate and fully conversant in Microsoft Windows and Microsoft Office.
- Assist our community and help resolve inquiries empathetically, accurately, and on time.
- Become and remain knowledgeable about social media products and community standards.
- Make well-balanced decisions and personally driven to be an effective advocate for our community.
- Strong interpersonal skills, verbal and written communication skills, and most importantly empathy.
- Display a strong bias to doing what's right for our community in supporting social media's mission.
- Investigate and resolve issues that are reported on social media such as requests for account support and reports of potentially abusive content.
- Respond to user inquiries with high quality, speed, empathy, and accuracy.
- Use market-specific knowledge, signals, and insights to spot and scope scalable solutions to improve the support of our community of users.
- Gather, analyze, and utilize relevant data to develop ways to improve the overall user experience on the site.
- Enforce social media Terms of Use by carefully monitoring reports of abuse on the site.
- Review the reported content within agreed turnaround times and standards of quality.
- Identify inefficiencies in workflows and suggest solutions.
- Recognize trends and patterns, and escalate issues outside the company policy to the global team.
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