GDC Platform and Security Specialist

6 days ago


Petaling Jaya, Selangor, Malaysia GAMUDA Full time

We are seeking a skilled GDC Platform and Security Specialist to join our IT support team, focusing on Google Distributed Cloud (GDC) within a secure, air-gapped environment.

This role requires strong technical skills, excellent communication abilities, and a deep understanding of GDC architecture and components, along with the unique challenges of supporting an isolated environment.

The ideal candidate will have experience in troubleshooting common GDC issues and configurations, as well as staying up-to-date with the latest GDC features, updates, and best practices.

Responsibilities
  • Technical Support & Troubleshooting:
  • Provide first-level technical support to internal users for GDC-related issues, including compute, storage, networking, and platform services.
  • Diagnose and troubleshoot technical problems, escalating complex issues to L2 support or engineering teams as needed, adhering to strict escalation procedures.
  • Utilize diagnostic tools, logs, and knowledge bases to identify root causes and implement effective solutions.
  • Document troubleshooting steps, solutions, and knowledge gained in a clear and concise manner within the designated knowledge base, respecting the security requirements of the air-gapped environment.
  • Proactively monitor GDC systems and services for performance issues, errors, and alerts.
GDC Expertise:
  • Maintain a deep understanding of GDC architecture, components, and services, including compute engine, persistent disk, virtual private cloud (VPC), load balancing, and identity and access management (IAM).
  • Stay up-to-date with the latest GDC features, updates, and best practices, adapting to the constraints of information access.
  • Develop and maintain expertise in troubleshooting common GDC issues and configurations.
  • Follow established incident management procedures to ensure timely response, accurate logging, and effective communication with users.
  • Communicate technical information clearly and concisely to both technical and non-technical users within the secure environment.
  • Collaborate effectively with L2 support and engineering teams to resolve complex issues and escalate incidents as needed, adhering to secure communication protocols.
Requirements
  • Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
  • 3+ years of experience in IT support or system administration, with a focus on cloud computing platforms.
  • Proven experience supporting Google Cloud Platform (GCP) or other cloud environments is highly desirable.
  • Experience with Google Distributed Cloud (GDC) and supporting air-gapped or isolated environments is preferred.
  • Experience with scripting languages (e.g., Python, Bash) for automation.


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