Freight Service Specialist

4 days ago


Klang, Selangor, Malaysia deugro Full time

Job Description:

As a Customer Service Executive at deugro, your tasks and responsibilities will include:

  • Procuring tariffs from forwarders, carriers, deugro branches, and worldwide agents
  • Reporting and documenting all sales activities
  • Managing suppliers, subcontractors, freight forwarders, and third parties
  • Coordinating between warehouses, carriers, and suppliers
  • Organizing trucking and intermodal shipments and making bookings with carriers and third parties
  • Conducting freight rate negotiations with forwarders, carriers, freight handlers, and deugro overseas offices and agents
  • Being responsible for receivables, payables, profit sharing, and forecasting for assigned spot shipments or accounts
  • Valuing freight and finding routes for freight movement
  • Holistic communication with customers regarding prices, shipment dates, delays, etc.
  • Providing support functions as a contact person for specific customers or project operations
  • Assisting in the preparation of RFQ and tender responses
  • Reviewing and posting invoices and billing customers
  • Building and maintaining strong, long-term client and supplier relationships
  • Conducting and assisting with market analysis on an ongoing basis
  • Following up on orders to ensure delivery by the specified deadline
  • Representing deugro at project meetings, sales meetings, proposal clarification meetings, negotiations, kick-off meetings, and industry events
  • Supporting the Pricing/Operations department in the preparation of commercial proposals


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