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Service Delivery Expert

2 weeks ago

Kuala Lumpur, Kuala Lumpur, Malaysia AIA Digital+ Full time
Key Responsibilities:
  • Manage service delivery processes to ensure high-quality service delivery
  • Develop and implement service improvement plans to drive continuous improvement
  • Ensure compliance with service level agreements (SLAs) and operational level agreements (OLAs)
  • Lead a team of service delivery professionals to achieve high customer satisfaction

In addition to technical expertise, we are seeking a leader who can prioritize and coordinate multiple workstreams, drive business results, and build strong relationships with internal stakeholders and external partners.

If you are a motivated and experienced professional with a passion for cloud operations and digital transformation, we encourage you to apply for this exciting opportunity.