Integration Support Expert
1 week ago
Oaky is looking for an Integration Support Expert to join our team. As a key member of our Onboarding department, you will be responsible for ensuring seamless connectivity between our platform and hotel properties.
This role requires strong technical expertise, excellent communication skills, and a customer-centric approach. You will work closely with our internal teams, including Customer Success and Product, as well as external partners to deliver high-quality integration experiences.
Key Responsibilities:
- Manage technical setup, maintenance, and troubleshooting of integrations between hotels and PMS systems.
- Collaborate with the Onboarding team to ensure new customers are successfully integrated into the Oaky ecosystem.
- Serve as the primary point of contact for all customer technical implementation needs.
- Diagnose and resolve technical challenges related to data feeds, API connections, and system configurations.
- Proficiency with browser developer tools (e.g., Chrome Developer Tools) for debugging web applications.
- Proven experience in technical troubleshooting, with a solid understanding of APIs, JSON, data feeds, and integration testing tools (e.g., Postman).
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