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Senior Operations Director

1 week ago

Petaling Jaya, Selangor, Malaysia Bjak Full time

Company Overview

Bjak is a pioneering financial services provider dedicated to delivering accessible and sustainable solutions in ASEAN. Headquartered in Malaysia, we are the largest insurance portal in Southeast Asia, empowering millions with tailored insurance policies.

Our commitment to innovation drives us to invest in cutting-edge technologies like Custom API, blockchain, trading systems, and data science, bridging the gap between financial services and accessibility.

Position Overview:

The Head of Operations will play a pivotal role in optimizing operational functions, ensuring seamless execution of business operations, and driving efficiency, productivity, and profitability across all operational areas. This individual will lead a high-performing team and collaborate closely with key stakeholders to achieve strategic objectives.

Key Responsibilities:

  1. Develop and execute operational strategies aligned with the company's overall objectives and growth plans.
  2. Oversee day-to-day operations, including production, supply chain management, quality assurance, logistics, and vendor partnerships.
  3. Lead and mentor a talented operations team, providing guidance, support, and development opportunities.
  4. Implement best practices and continuous improvement initiatives to optimize processes, reduce costs, and enhance operational efficiency.
  5. Collaborate with cross-functional teams to drive alignment and ensure operational excellence across the organization.
  6. Monitor key performance indicators (KPIs) and metrics to track progress and identify areas for improvement.

Requirements:

  • Bachelor's degree in Business Administration, Operations Management, or a related field; MBA or advanced degree preferred.
  • Years of progressive experience in operations management, with a proven track record of success in a leadership role.
  • Strong leadership and people management skills, inspiring and motivating a high-performing team.
  • Demonstrated expertise in strategic planning, process optimization, and change management.
  • Excellent analytical skills and a data-driven approach to decision-making.
  • Exceptional communication and interpersonal skills, collaborating effectively with stakeholders at all levels.

What We Offer:

  • A fast-paced, challenging environment with unique business problems.
  • Strong learning and development plans for career growth.
  • An international work environment and flat organization structure.
  • Competitive compensation packages.
  • Flexible working hours and arrangements, with a casual work attire policy.