Operational Quality Assurance Specialist

1 week ago


Petaling Jaya, Selangor, Malaysia Teleperformance Full time

About Us

Teleperformance is a leading global provider of customer experience solutions.

Job Description

We are seeking a Quality and Compliance Analyst to join our team. The successful candidate will be responsible for conducting root cause analysis and providing quality progress reports to the team lead.

Key Responsibilities

  • Conduct data-driven analyses to identify areas for improvement.
  • Collaborate with cross-functional teams to implement process improvements.
  • Act as an escalation point of contact for process-related questions and issues.
  • Develop and maintain subject matter expertise in quality assurance evaluations.
  • Participate in problem prevention and continuous improvement projects.

Required Skills and Qualifications

  • Bachelor's degree or equivalent diploma in any discipline.
  • Minimum 1 year's experience as QA in a call center environment.
  • Proficiency in English and Cantonese (written, reading, and speaking).
  • Able to start work immediately.

Benefits

As a Teleperformance employee, you will have access to a range of benefits, including opportunities for career growth and development.



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