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Language Specialist

2 months ago

Kuala Lumpur, Kuala Lumpur, Malaysia Reading Full time
{"h1": "Customer Experience Specialist - Language Support", "p": "We are seeking passionate and confident English and Japanese speakers to bring our brand to life, create lasting relationships, and enhance the experience of our customers. As a Customer Experience Specialist, you will be responsible for providing exceptional service to our customers, handling their inquiries, and resolving any issues they may have.

Key Responsibilities:

* Provide maintenance activities to fulfill customer requests.
* Communicate with customers via email and phone to provide support on various inquiries.
* Liaise with internal teams to coordinate any issues or complex problems.
* Perform ad-hoc tasks to assist urgent customer requirements and internal requests.
* Maintain accurate customer details and adhere to compliance standards.
* Handle emails and work cases to ensure service level agreements are met.
* Support other teams and departments when corporate knowledge and access are needed.

Qualifications:

* Fluency in speaking, reading, and writing English and Japanese.
* Minimum two years of working experience in a related field and with call handling experience.
* Strong analytical and problem-solving skills.
* Strong customer focus mindset.
* Advanced PC skills in both Japanese and English, including MS Word, Excel, and others.
* Skills in building and maintaining business relationships.
* Results driven with determination to succeed.
* Openness to take on feedback to improve individual performance.
* A "can do" attitude and willingness to go beyond as a great service provider.
* Flexible to work shift hours as well as weekends and Malaysia public holidays when necessary.

About American Express:

American Express is a global services company that provides consumers and businesses with exceptional access to products, insights, and experiences that enrich lives and build business success. We make it easier, safer, and more rewarding for consumers and businesses to purchase the things they need and for merchants to sell their goods and services through innovative payment, travel, and expense management solutions.

What a Great Place to Work:

Imagine working for a company that gives you respect, recognizes your achievements, and supports your efforts to succeed. Imagine working for a company that helps you grow, that challenges you at work but allows for the fact that work is only one aspect of your life. Imagine working for a company like American Express.
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