Weekly Project Deployment Specialist

6 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Singtel Group Full time

We are seeking a highly experienced Release/Change Manager to lead the planning, coordination, and execution of Singtel's weekly enterprise project and change requests releases. The ideal candidate will have a strong background in release management, change management, or project management within the IT sector, with a proven track record of success.

Main Objectives
  1. Release Planning: Develop and execute comprehensive release plans that align with organizational goals, timelines, and customer needs.
  2. Risk Management: Identify and mitigate risks associated with software or infrastructure releases and changes, working closely with technical teams to develop rollback plans.
  3. Team Collaboration: Foster strong relationships with cross-functional teams to ensure alignment of release schedules and requirements.
  4. Release Documentation: Create detailed release documentation, including release notes, change logs, and post-deployment reports, ensuring all stakeholders are well-informed.
  5. Deployment Oversight: Supervise the implementation of change requests in live systems, ensuring smooth deployment into the production environment.
  6. Post-Release Monitoring: Work with application and project teams to monitor the performance of released software and changes in the production environment, identifying and resolving any post-release issues.
  7. Process Improvement: Continuously review and improve release management processes, methodologies, and tools to ensure more efficient and effective releases.
  8. Quality Assurance: Ensure all releases undergo thorough testing and validation before deployment, working with QA teams to ensure changes meet quality standards.
  9. Compliance: Ensure all release management activities comply with Singtel's release processes, internal policies, external regulations, and industry standards.
Requirements
  • Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent professional experience.
  • 3-5 years of experience in release management, change management, or project management within the IT sector, with telecommunication experience being an added advantage.
  • Technical Skills:

A strong understanding of release management tools, change request systems, and project management software (e.g., Jira, ServiceNow, Jenkins, Git, etc.). Knowledge of telecommunications systems, infrastructure, and services. Familiarity with Agile, ITIL, or other relevant frameworks is preferred.

  • Project Management Skills: Experience in managing and coordinating large-scale projects, including defining scope, timelines, resources, and managing risks.
  • Problem-Solving: Strong troubleshooting and problem-solving abilities, with a keen focus on minimizing risk during deployments.
  • Communication Skills: Excellent written and verbal communication skills, with the ability to collaborate effectively with both technical and non-technical stakeholders.
  • Attention to Detail: Ability to focus on the details of the release process while keeping track of overall goals and deadlines.
  • Time Management: Exceptional organizational and time management skills with the ability to prioritize and manage multiple releases and change requests simultaneously.
  • Telco domain knowledge in BSS/OSS area will be an added advantage.
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