Supply Chain Specialist

7 days ago


Klang Municipal Council, Malaysia Balchem Full time
Key Responsibilities

The Customer Service Operations Manager will be responsible for the following key tasks:

  • Customer Service:
    • Manage customer accounts, process orders, and ensure accurate and timely delivery of products.
    • Develop and maintain strong relationships with customers, vendors, and logistics partners.
    • Collaborate with internal teams, including Production, Quality, and Finance to ensure seamless service delivery.
    • Analyze and report customer service metrics, identifying areas for improvement and implementing solutions.
    • Handle customer complaints and returns, ensuring swift resolution and customer satisfaction.
  • Logistic Planning:
    • Plan, coordinate, and optimize logistics planning, including shipment schedules, inventory management, and distribution processes.
    • Utilize and maintain logistics and customer service systems to track orders, manage customer interactions, and streamline operations.
    • Monitor inventory levels and coordinate with the warehouse team to ensure optimal stock levels and replenishment.
    • Analyze and report on logistics performance and customer service metrics, identifying areas for improvement and implementing solutions.
  • Operation:
    • Support implementation of new technologies, processes, and their updates/upgrades.
    • Organize, store, and manage commercial documents (hardcopy and soft copies).
    • Support audit (internal & external) processes in terms of document compilation, preparation, and possibly presentation.


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