System Operations Expert

3 days ago


Petaling Jaya, Selangor, Malaysia Hiredly X Full time
About the Job

We are looking for a highly skilled System Operations Expert to join our team at Hiredly X. As a System Operations Expert, you will be responsible for managing system deployment tasks, providing technical support to customers, and contributing to the continuous improvement of our customer service operations.

Key Responsibilities
  • System Deployment: Manage system deployment tasks efficiently, ensuring timely completion and high-quality results.
  • Technical Support: Provide technical support to customers via various communication channels, including chats, emails, and calls.
  • Reporting and Analysis: Generate reports and perform analysis on daily operations, identifying areas for improvement.
  • Training and Development: Participate in customer service training, telephone etiquette sessions, and briefings as required, continuously updating knowledge to support customer service operations effectively.
Requirements
  • Technical Knowledge: Strong technical knowledge of computer software, including experience in software deployment.
  • Communication Skills: Excellent interpersonal and communication skills, with proficiency in spoken and written English.
  • Educational Background: Diploma or degree in Information Technology, Software Engineering, Computer Science, or a related field.
  • Attention to Detail: Strong attention to detail and multitasking abilities.


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