Elite Customer Service Director

3 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia OCBC Bank Full time

We are looking for a Luxury Client Experience Manager to lead our Flagship Premier Private Client Centre.

This role requires someone who is passionate about delivering exceptional customer experiences, while building strong relationships with our clients.

Responsibilities
  • Develop and implement strategies to enhance the client experience, focusing on quality, innovation, and consistency.
  • Collaborate with internal teams to ensure seamless service delivery, leveraging strengths and expertise.
  • Stay up-to-date with industry trends and competitor analysis, identifying opportunities for growth and differentiation.
Client Relationships
  • Foster deep connections with clients, understanding their needs, preferences, and goals.
  • Nurture relationships through regular communication, tailoring interactions to meet individual needs.
  • Offer tailored solutions, recommending products and services that align with client objectives.
Leadership Traits
  • Lead with empathy, understanding, and a customer-centric approach.
  • Empower team members to take ownership, encouraging innovation and creativity.
  • Demonstrate resilience, adaptability, and a growth mindset in response to changing circumstances.


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