Elite Customer Service Director
3 days ago
We are looking for a Luxury Client Experience Manager to lead our Flagship Premier Private Client Centre.
This role requires someone who is passionate about delivering exceptional customer experiences, while building strong relationships with our clients.
Responsibilities- Develop and implement strategies to enhance the client experience, focusing on quality, innovation, and consistency.
- Collaborate with internal teams to ensure seamless service delivery, leveraging strengths and expertise.
- Stay up-to-date with industry trends and competitor analysis, identifying opportunities for growth and differentiation.
- Foster deep connections with clients, understanding their needs, preferences, and goals.
- Nurture relationships through regular communication, tailoring interactions to meet individual needs.
- Offer tailored solutions, recommending products and services that align with client objectives.
- Lead with empathy, understanding, and a customer-centric approach.
- Empower team members to take ownership, encouraging innovation and creativity.
- Demonstrate resilience, adaptability, and a growth mindset in response to changing circumstances.
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Elite Client Service Representative
23 hours ago
Kuala Lumpur, Kuala Lumpur, Malaysia Ten Lifestyle Group Full timeWe are seeking a highly motivated and organized individual to join our team as an Elite Client Service Representative. As a key member of our team, you will be responsible for providing exceptional personalized services to our elite clients, managing client relationships, and ensuring timely delivery of services.You will be responsible for developing and...
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Premier Private Service Leader
3 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia OCBC Bank Full timeWe seek an elite Customer Service Director to oversee the daily operations of our Flagship Premier Private Client Centre.This role demands exceptional leadership, with a strong focus on delivering high-quality customer experiences.Key ResponsibilitiesManage the daily activities of the PPC Centre, including food and beverage service, inventory control, and...
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Customer Service Director
3 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia GoGoVan Full timeAbout GoGoVanGoGoVan is a leading logistics company providing transportation solutions for various industries. We are committed to delivering exceptional service and building long-term relationships with our clients.Job SummaryThe Customer Service Director will be responsible for managing daily operations, ensuring client needs are met efficiently while...
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Service Delivery Director
3 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Sutherland Global Full timeWe are seeking a seasoned Service Delivery Director to join our team at Sutherland Global. As a key member of our leadership team, you will be responsible for leading and supervising a team of at least 10 associates to achieve organizational goals.The ideal candidate will have a proven track record in customer service roles, with experience managing a...
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Customer Experience Director
2 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Trip Full timeKey ResponsibilitiesAs a Customer Experience Director at Trip.com Group, you will be responsible for overseeing the customer experience across all touchpoints. This includes ensuring that customer advisors meet performance metrics, identifying areas for improvement, and implementing changes to enhance the overall customer experience.You will also be...
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Customer Experience Director
1 week ago
Kuala Lumpur, Kuala Lumpur, Malaysia Nirvana Asia Full timeJob SummaryNirvana Asia is looking for a skilled Customer Experience Director to lead and manage customer care operations, focusing on delivering exceptional customer experiences. The successful candidate will collaborate with cross-functional teams to develop and implement customer care strategies that meet organizational objectives.Key...
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Customer Promise Director
3 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Prudential Hong Kong Limited Full timeJob SummaryPrudential Hong Kong Limited is seeking a highly motivated and experienced Customer Promise Director to lead our claims management team. In this role, you will be responsible for developing and implementing strategies to deliver exceptional customer experiences and drive business growth.Main Responsibilities:Customer Journey Management: Design and...
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Customer Service Professional
3 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia AEON Credit Service (M) Berhad Full timeOur Mission:AEON Credit Service (M) Berhad aims to be a trusted partner in the financial services industry.We achieve this by fostering a culture of excellence, innovation, and teamwork.As a Collections Executive, you will be an integral part of our team, responsible for managing customer relationships and ensuring timely payments.
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Accounting Services Director
4 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia 1 Pavilion Property Consultancy Sdn Bhd Full timeAccounting Services Director:Pavilion Property Consultancy Sdn Bhd is seeking an experienced Accounting Services Director to lead our accounting team. As a key member of our leadership team, you will be responsible for overseeing the accuracy and timeliness of our financial reports.The ideal candidate will possess a degree or diploma in accounting or partial...
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Customer Success Director
3 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia ENGINEERINGUK Full timeWe are seeking a talented and driven individual to fill the role of Customer Success Director at ENGINEERINGUK. This exciting opportunity will appeal to experienced sales professionals who are looking to take on new challenges and contribute to the success of our company.The successful candidate will have a proven track record of achieving sales targets and...
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Director of Financial Services
3 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia MUFG Investor Services Full timeDirector of Financial Services RoleMUFG Investor Services, a leading provider of administration, asset services, banking, and fund financing to over 480 global investment firms, is seeking an experienced Director of Financial Services to join its dynamic team.The successful candidate will be responsible for overseeing the provision of fund accounting...
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Regional Customer Service Manager
1 day ago
Kuala Lumpur, Kuala Lumpur, Malaysia Zeal Holdings Limited Full timeJob Description: Southeast Asia Customer Service DirectorAbout Zeal Holdings LimitedWe are an innovative FinTech organisation offering a range of products. With over 700 employees worldwide, our headquarters is based in London, UK. Our global presence spans multiple regions, including Europe, Asia, North & South Africa, Middle East, and South America.RoleThe...
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Customer Service Director
3 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Nirvana Asia Full timeJob DescriptionThis role is responsible for providing exceptional customer service and support to customers across various regions. As a Technical Support Center Manager, you will be the key contact point for escalated customer issues and will work closely with internal teams to ensure prompt resolution.Develop and implement strategies to improve customer...
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Customer Experience Director
1 day ago
Kuala Lumpur, Kuala Lumpur, Malaysia Hytech Full timeRole OverviewThe Customer Experience Director will be responsible for engaging with relevant departments and teams to escalate/resolve customer issues and enhance the overall user experience.This role requires superior communication and interpersonal skills, with the ability to effectively engage a diverse range of stakeholders.The successful candidate will...
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Services Sales Director
3 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Upscale Sdn Bhd Full timeUpscale Sdn Bhd is hiring a seasoned Services Sales Director to drive sales growth and expand our presence in the Public Sector.About the RoleThe successful candidate will have a strong background in IT Services sales, excellent communication skills, and a deep understanding of the local market, particularly in terms of channel partners and government sector...
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Marketing Operations Director
3 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia AEON Credit Service (M) Berhad Full timeThe Marketing Operations Director role at AEON Credit Service (M) Berhad involves overseeing the development and execution of marketing operations strategies to drive efficiency and effectiveness.Key Responsibilities:Develop and implement marketing operations strategies and processes.Lead the management of marketing budgets and resources.Collaborate with...
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Food Service Business Director
3 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia A&W (Malaysia) Sdn Bhd Full timeWe are seeking an experienced and results-driven Food Service Business Director to lead our Kepong restaurant team in achieving exceptional customer experiences and operational excellence.About the Role:You will be responsible for managing daily restaurant operations, ensuring efficient food preparation, service, and adherence to safety and sanitation...
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Customer Experience Director
3 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia ZALORA Group Full timeZALORA Group seeks a seasoned leader to spearhead the Product Support function within its Technology team. As Customer Experience Director, you will be responsible for overseeing and managing the day-to-day operations of the support team, ensuring timely and efficient resolution of requests and inquiries.The ideal candidate will possess strong leadership...
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Financial Services Director
3 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia AFFIN Group Full timeWe are seeking a seasoned professional to fill the role of Financial Services Director. As a key member of our team, you will be responsible for managing CAU in IBOps and facilitating Structured Lending Dept's business objectives within compliance to internal and external laws, rules, regulations, policies, and procedures.Responsibilities:Data management and...
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Service Delivery Director
3 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia AIA Digital+ Full timeWe are seeking an experienced Service Delivery Director to lead our IT service management team. In this critical role, you will ensure the smooth & continuous end-to-end operation of Incident, Problem, and Change Management processes across AIA. By effectively managing each of the critical IT service management functions, you will contribute to maintaining...