Quality Assurance Manager
1 week ago
Job Description:
The Quality Assurance Manager will be responsible for developing and implementing quality strategies, improving processes, and driving service excellence across the organization.
Key Responsibilities:
- Develop and implement comprehensive quality frameworks to drive operational excellence.
- Monitor and evaluate the effectiveness of quality initiatives, identifying areas for improvement.
- Cultivate a culture of quality and service excellence within the organization.
- Collaborate with cross-functional teams to drive process improvements and recognize excellence in service delivery.
- Establish and manage service level agreements (SLAs) with business units, ensuring adherence to service management frameworks.
Requirements:
- Graduate in banking, finance, or related fields.
- Holder of Lean Six Sigma certification or equivalent.
- Exceptional communication and interpersonal skills, with ability to collaborate effectively with internal and external stakeholders.
- Excellent analytical and problem-solving abilities, with keen attention to detail.
- Strong organizational skills, with ability to prioritize tasks and manage multiple projects simultaneously.
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