Sales and Service Representative

3 days ago


Petaling Jaya, Selangor, Malaysia Teleperformance Full time

In this Sales and Service Representative role, you will be responsible for handling inbound calls and exhibiting the correct sales and customer experience behaviors throughout the entire interaction.

Responsibilities
  • Take a consultative approach to uncovering needs and forming solutions of new products and services that will help their businesses succeed.
  • Offer resolution within our scope of support (SOS), providing direction for third party resolution or consultation regarding a paid solution, as appropriate.
  • Troubleshoot client products as needed to resolve each call the first time.

Key skills required:

  • Excellent communication and interpersonal skills.
  • Strong problem-solving skills and analytical thinking.
  • Ability to meet sales targets while providing a stellar customer experience.


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