Customer Service Representative

6 days ago


Petaling Jaya, Selangor, Malaysia AM Sales Full time

At AM Sales & Marketing SDN BHD, we are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative.

About the Role

This is an exciting opportunity for a motivated and results-driven professional to deliver exceptional customer experiences and drive business growth.

Key Responsibilities:
  • Respond to customer inquiries via phone, email, and chat in a prompt and professional manner.
  • Analyze customer needs and provide tailored solutions and alternatives.
  • Bld strong relationships with customers through interactive communication.
  • Collaborate with internal teams to resolve customer issues and enhance overall customer experience.
  • Stay up-to-date on product knowledge, company policies, and industry trends to provide accurate information.
  • Achieve customer satisfaction goals and performance targets.
  • Process sales orders, delivery orders, and invoices.
  • Follow up on orders, schedule orders, track back orders, and manage collections.
  • Support sales personnel by issuing quotations, proforma invoices, and processing & monitoring orders.
  • Track ETA dates, monitor outstanding sales orders, and provide updates to salespersons and customers.
  • Evaluate and ensure timely order processing according to company procedures.
  • Coordinate delivery arrangements.
Requirements:
  • Education: Professional Certificate, Diploma, Advanced Diploma, or Bachelor's Degree in any field.
  • Experience: At least 2 years of customer service or a related field is preferred.
  • Linguistic proficiency in English.
Essential Skills:
  • Excellent verbal and written communication skills.
  • Strong problem-solving abilities with a customer-centric mindset.
  • Ability to multitask, prioritize, and manage time effectively.
  • Proficiency in customer service software, CRM systems, and Microsoft Office Suite.
  • Positive attitude and adaptability in a dynamic environment.


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