Service Delivery Coordinator

2 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Wealth Mastery Academy Full time
Job Description

The Customer Service Executive role at Wealth Mastery Academy involves providing exceptional customer support and ensuring a positive experience for customers. Key responsibilities include:

Customer Support
  • Respond to customer inquiries in a timely and professional manner.
  • Provide accurate information about products or services and address any issues or concerns raised by customers.
Problem Resolution
  • Investigate and resolve customer complaints and service issues, ensuring solutions are provided in a timely and satisfactory manner.
  • Handle challenging situations with patience and empathy to maintain customer satisfaction.
Order Management
  • Assist customers with product orders, returns, exchanges, and cancellations.
  • Ensure orders are processed accurately and efficiently, coordinating with other departments if necessary.
Product Knowledge
  • Stay updated on the company's products, services, and promotions to provide accurate information to customers.
  • Guide customers on product features, usage, and troubleshooting.
Customer Feedback
  • Collect feedback from customers regarding their experiences and suggest improvements to enhance service quality.
  • Document customer interactions and report recurring issues to management for resolution.


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