Field Service Leadership Position

4 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Hiredly X Full time
Performance Management

As a key member of the Hiredly X team, the Manager, Field Operations will be responsible for setting clear performance objectives for dealerships and service centers. This includes monitoring performance metrics to drive continuous improvement, providing guidance and support to improve operational performance, customer satisfaction, and profitability, and coordinating training programs for dealership staff and service center teams to enhance skills and capabilities in service delivery, product knowledge, and customer engagement.

The successful candidate will also conduct market analysis and competitor benchmarking to identify opportunities and threats in the market, develop strategies and initiatives to expand market share and improve customer retention within the assigned territory, and manage budgets for operational expenses, ensuring cost-effectiveness and efficient resource allocation.



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