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Support Specialist Role

1 week ago

Kuala Lumpur, Kuala Lumpur, Malaysia Simplus Full time

We are seeking a highly skilled Support Specialist to join our team at Simplus Malaysia Info Tech Sdn Bhd. As a key member of our customer support team, you will be responsible for providing top-notch support services to our customers through live chat communication.

About the Job

This full-time position involves working closely with the international team to ensure consistent and high-quality customer support services. Your expertise will help customers navigate various pre-sales and after-sales issues, promoting rapid resolution and improving customer satisfaction.

Responsibilities
  • Deliver exceptional customer experiences through live chat support
  • Collaborate with the international team to achieve shared goals
  • Develop and implement effective solutions to customer issues
  • Contribute to the development of processes and procedures to enhance customer support services
Qualifications

To excel in this role, you should have:

  • A minimum Diploma certificate
  • At least 1 year of relevant work experience
  • Excellent analytical and problem-solving skills
  • Ability to work independently and as part of a team
  • Strong communication and interpersonal skills