Support Specialist Role
7 days ago
We are seeking a highly skilled Support Specialist to join our team at Simplus Malaysia Info Tech Sdn Bhd. As a key member of our customer support team, you will be responsible for providing top-notch support services to our customers through live chat communication.
About the JobThis full-time position involves working closely with the international team to ensure consistent and high-quality customer support services. Your expertise will help customers navigate various pre-sales and after-sales issues, promoting rapid resolution and improving customer satisfaction.
Responsibilities- Deliver exceptional customer experiences through live chat support
- Collaborate with the international team to achieve shared goals
- Develop and implement effective solutions to customer issues
- Contribute to the development of processes and procedures to enhance customer support services
To excel in this role, you should have:
- A minimum Diploma certificate
- At least 1 year of relevant work experience
- Excellent analytical and problem-solving skills
- Ability to work independently and as part of a team
- Strong communication and interpersonal skills
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