Global Customer Service Leader

3 days ago


Cyberjaya, Selangor, Malaysia Minacs Full time
Global Customer Service Leader Position

We are seeking an experienced Global Customer Service Leader to join our team at Minacs. As a leader, you will drive service excellence by ensuring real-time monitoring and management of customer interactions.

Responsibilities:

  • Real-time monitoring of customer interactions across all teams.
  • Lead teams to achieve service level agreements (SLAs) and key performance indicators (KPIs).
  • Analyze data to identify areas for improvement and develop strategies to enhance customer experience.

Key Skills: Strong leadership skills, ability to analyze data, and excellent communication skills.



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