Retail Sales Associate

4 days ago


Petaling Jaya, Selangor, Malaysia Astrafamily Full time

Astrafamily is seeking a friendly, customer-oriented Retail Assistant to join our team. The successful candidate will play a key role in ensuring a positive shopping experience for customers by providing excellent service, maintaining store standards, and assisting with daily operations.

Key Responsibilities:
  1. Greet and assist customers politely and professionally, answering inquiries and providing product recommendations.
  2. Cashier and process sales transactions accurately.
  3. Restock shelves, arrange merchandise displays, and ensure the store is clean, tidy, and well-organized.
  4. Monitor inventory levels and report stock shortages to the supervisor or manager.
  5. Assist with promotional activities, such as setting up signage, distributing flyers, packing gifts, or informing customers about ongoing discounts.
  6. Handle customer inquiries and complaints calmly and escalate complex matters to the store manager when necessary.
  7. Support team members in daily tasks, such as stocktaking or closing the store.

Minimum Requirements:

  • Minimum SPM qualification (or equivalent); prior retail or customer service experience is an advantage but not required.
  • Basic proficiency in English and Bahasa Malaysia; additional languages (e.g., Mandarin, Chinese, Tamil) are a plus depending on store location and customer base.
  • Strong communication and interpersonal skills with a friendly and approachable attitude.
  • Ability to work in a team and adapt to a flexible schedule, including weekends and public holidays.
  • Physically able to lift light loads (e.g., up to 8 kg) and perform repetitive tasks.
  • Basic math skills for handling transactions and stock counts.
  • Reliable, punctual, and willing to learn on the job.

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