Senior Retail Sales Executive

3 weeks ago


Petaling Jaya, Selangor, Malaysia BSH Home Appliances Group Full time

Position Overview

We are looking for a dynamic and results-driven Senior Retail Sales Executive to join our Home Appliances Division. This role involves driving sales performance, managing key customer relationships, and ensuring excellent in-store experiences. The ideal candidate will have a strong background in retail sales, customer engagement, and product knowledge within the home appliances sector.

Key Responsibilities

  1. Sales & Business Development
    • Achieve and exceed sales targets for home appliances through strategic selling and customer engagement.
    • Identify new business opportunities, upsell and cross-sell products to maximize revenue.
    • Build and maintain strong relationships with customers to enhance loyalty and repeat business.
    • Conduct product demonstrations and provide expert advice on features and benefits.
  2. Customer Service & Experience
    • Ensure a high level of customer satisfaction by delivering outstanding service and personalized recommendations.
    • Address and resolve customer inquiries, complaints, and after-sales issues efficiently.
    • Stay updated on industry trends, competitor products, and customer preferences to enhance the shopping experience.
  3. Reporting & Performance Tracking
    • Analyze sales trends, customer feedback, and competitor activities to optimize sales strategies.
    • Prepare sales reports and provide insights on business performance to management.
    • Collaborate with marketing teams to implement promotional campaigns and sales initiatives.
Seniority level

Executive

Employment type

Full-time

Job function

Sales, Analyst, and Business Development

Industries

Retail Appliances, Electrical, and Electronic Equipment and Appliances, Electrical, and Electronics Manufacturing

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