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Digital Commerce Lead

1 week ago

Kuala Lumpur, Kuala Lumpur, Malaysia Apple Inc. Full time

At Apple Inc., we are revolutionizing entire industries with our innovative technology and services. We're seeking an experienced eCommerce Channel Manager to join our team in Malaysia. As a key player in defining our digital strategy, you will drive online sales growth and deliver exceptional customer experiences.

About the Role

In this pivotal role, you will collaborate closely with regional digital channel teams, sales teams, cross-functional teams, and external partners to maximize the potential of our eCommerce channel business in Malaysia. Your expertise in digital commerce and CX will enable you to develop strategic account plans, drive sales programs, and negotiate offers with relevant marketplaces.

Main Responsibilities
  • Maximize Digital Channel Business Performance: Develop and implement strategies to drive growth across defined digital routes to market, focusing on customer needs.
  • Operational Excellence: Apply Apple frameworks to ensure consistent and high-quality execution from eCom platforms, striving for operational efficiency.
  • Strategic Account Planning: Define and implement plans with relevant marketplaces, including developing capabilities, driving sales programs, negotiating offers, generating demand, optimizing operations, and delivering premium digital CX.
  • Cross-Functional Collaboration: Work closely with account managers to co-develop online sales strategies for key accounts, align on go-to-market activities, and identify opportunities for optimization and new avenues for online growth.

We are looking for an experienced professional with a proven track record in digital commerce and CX or a similar role. If you have a deep understanding of the digital consumer industry, digital commerce, and consumer experience trends and best practices, both in MY and SEA, we encourage you to apply.