Customer Insights Strategist

5 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Setel Full time
About Setel

We are a leading provider of innovative mobility solutions. Our mission is to empower customers with seamless and convenient experiences across various services.

Job Description

This Senior Manager of Customer Experience Strategy and Insights will be responsible for driving strategic initiatives and insights to enhance customer experience through customer data and research.

Main Responsibilities
  1. Customer Insights: Leverage customer data and research to inform product strategies and drive user-centered decision-making.
  2. CX Initiatives: Develop and execute initiatives to improve overall satisfaction and retention, and continuously monitor customer health.
  3. User Research: Own and manage user research studies conducted by the UX research team.
  4. Team Leadership: Strategically lead and develop a team to enhance performance by setting clear KPIs and regularly measuring against them.

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