AVP Customer Insights
2 days ago
We are seeking an experienced Head of Design and Project Management to join our team at Generali Malaysia. In this role, you will be responsible for managing and leading initiatives to design and deliver exceptional customer experiences across all touchpoints.
About the Job OverviewThis is a mid-senior level full-time position in our customer service team. As AVP, Customer Experience, you will be responsible for managing and leading initiatives to deliver excellent experiences leveraging data insights and designing effortless and caring experiences for customers.
Main Responsibilities:
- Lead customer experience initiatives to design and deliver exceptional experiences across all touchpoints.
- Develop and implement CX strategies to improve customer satisfaction and loyalty.
- Collaborate with stakeholders to manage CX initiative projects within timelines and KPIs.
- Mentor and develop team members to improve overall engagement and performance.
Required Skills and Qualifications:
- Degree in Marketing or Business.
- Relevant certification in CX, Data, Design thinking, and Project Management.
- Minimum 6-7 years working experience in customer insights, data & analytics, and familiar with research methodologies, project management, and process improvement.
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