Head of Design and Project Management

4 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Generali Malaysia Full time

As an AVP, Customer Experience at Generali Malaysia, you will be responsible for managing and leading initiatives to deliver excellent customer experiences across all touchpoints. This includes developing and implementing CX strategies, collaborating with stakeholders, and mentoring and developing team members.

About the Role and Responsibilities

In this role, you will work closely with cross-functional teams to design and deliver exceptional customer experiences. You will also be responsible for analyzing customer interactions and identifying areas for improvement.

Main Responsibilities:

  • Develop and implement CX strategies to improve customer satisfaction and loyalty.
  • Analyze customer interactions and identify areas for improvement.
  • Collaborate with stakeholders to manage CX initiative projects within timelines and KPIs.
  • Mentor and develop team members to improve overall engagement and performance.

Required Skills and Qualifications:

  • Degree in Marketing or Business.
  • Relevant certification in CX, Data, Design thinking, and Project Management.
  • Minimum 6-7 years working experience in customer insights, data & analytics, and familiar with research methodologies, project management, and process improvement.


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