Senior CX Lead

Key ResponsibilitiesEstablish a customer-centric culture within the organization, promoting empathy, responsiveness, and a relentless commitment to exceeding customer expectations.Develop and implement comprehensive CX strategies, including customer journey mapping, service design, and operational improvements.Analyze customer feedback and data to inform...

Job DescriptionWe are seeking a skilled Insurance CX Strategist to join our regional office team. As part of our ongoing transformation initiatives, you will contribute to cutting-edge projects that redefine customer engagement and drive business impact.Key Responsibilities:Act as a key liaison between business stakeholders and technical teams to deliver...

About the RoleWe are looking for an experienced Experience Design Lead to join our team at Generali Malaysia. The successful candidate will be responsible for designing and delivering exceptional customer experiences across all touchpoints.Key Responsibilities:CX Strategy: Develop and implement customer experience strategies to drive business growth and...

We are seeking an experienced Head of Design and Project Management to join our team at Generali Malaysia. In this role, you will be responsible for managing and leading initiatives to design and deliver exceptional customer experiences across all touchpoints.About the Job OverviewThis is a mid-senior level full-time position in our customer service team. As...

Job DescriptionWe're seeking a highly experienced Customer Experience (CX) professional to lead our efforts in providing unparalleled service and support to our customers. As the Head of CX, you'll establish the vision for the CX function at TIME's group, driving strategic direction on our approach to customer experience and customer support across multiple...

Funding Societies | Modalku OverviewWe are a leading SME digital financing platform in Southeast Asia, licensed and registered in Singapore, Indonesia, Thailand, Malaysia, and operating in Vietnam. Backed by prominent investors, we provide business financing to small and medium-sized enterprises (SMEs), which is crowdfunded by individual and institutional...

At Generali Malaysia, we are seeking an experienced Customer Experience Manager to lead initiatives that deliver exceptional experiences at every customer touchpoint.About the RoleThis is a mid-senior level full-time position in our customer service team. As AVP, Customer Experience, you will be responsible for managing and leading initiatives to deliver...

Company InformationOur client is a leading international insurance provider, committed to delivering exceptional customer experiences through innovative solutions.Job SummaryWe are seeking a dynamic and skilled CRM and Contact Center Business Analyst to join our regional office team.Key ResponsibilitiesAct as a key liaison between business stakeholders and...

TDCX offers an exciting opportunity for a Digital Marketing Campaign Specialist to join our Kuala Lumpur office.We provide cutting-edge digital CX solutions to world-leading brands and are committed to delivering exceptional customer experiences.This role involves managing digital marketing campaigns, analyzing campaign performance, and collaborating with...

As an AVP, Customer Experience at Generali Malaysia, you will be responsible for managing and leading initiatives to deliver excellent customer experiences across all touchpoints. This includes developing and implementing CX strategies, collaborating with stakeholders, and mentoring and developing team members.About the Role and ResponsibilitiesIn this role,...

We are looking for a seasoned Senior Marketing Lead to lead our marketing efforts and drive business growth. As a senior member of our marketing team, you will be responsible for developing and implementing marketing strategies that align with our business objectives.About the RoleYou will oversee the development and execution of marketing campaigns, working...

Job Description:Senior Electrical Design LeadWe are seeking a highly skilled Senior Electrical Design Lead to join our team at Switchback Group. As a Senior Electrical Design Lead, you will be responsible for leading the design of electrical systems and ensuring that they meet the required standards.The ideal candidate will have a strong background in...

About Us: Hiredly X is a leading marketing services firm that delivers innovative solutions to businesses.The Opportunity: We are looking for an experienced Senior Design Lead to join our team and contribute to the development of creative strategies and visual solutions for our clients.Your Responsibilities:Conceptualize and develop creative ideas and...

As a member of our Corporate Banking Customer Experience (CX) team, you will be responsible for creating innovative solutions and enhancing user experiences.The ideal candidate will have a strong understanding of corporate banking, particularly around platforms, entailing message centre, notifications, information architecture, Cash and Trade products and...

Manage and lead initiatives to deliver excellent experience at every customer touch point leveraging data, insights, and designing effortless and caring experiences for customers.Main ResponsibilityUncover customer needs and how they interact with our products and services through data & analytics from various insights initiatives. Review customer metrics;...

About UsSWIFT is the world's leading provider of secure financial messaging services, headquartered in Belgium. We are a trusted partner to the global financial community, enabling the secure exchange of financial messages and data across borders, through cities, and overseas.We were established to find a better way for the global financial community to move...

We are looking for a skilled Senior Campaign Lead to join our team at Ambition.Job DescriptionThis role involves collaborating with our banking institution to deliver comprehensive marketing solutions.Plan, execute, analyze, and optimize market-leading marketing campaigns.About YouExcellent verbal and written communication skills, along with strong...

As a Senior Technical Lead at Businesslist, you will oversee the management and delivery of treasury IT application services. Your primary responsibility will be to lead a team in designing and implementing technical solutions that meet the business requirements of our organization.The ideal candidate will have a strong background in Financial Services, with...

Quant Tech Pi is a dynamic and fast-growing company that is looking for a highly skilled Senior Assistant Accountant to join our team. As a key member of our finance team, you will be responsible for leading our financial operations, shaping our financial future, and driving our success.The ideal candidate will have a strong background in accounting and...

Job OverviewThe role of Senior Project Manager Lead at FedEx Group involves overseeing large-scale project execution, ensuring timely completion, and maintaining stakeholder satisfaction.