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Head of Service Excellence

2 weeks ago

Kuala Lumpur, Kuala Lumpur, Malaysia TIME's group Full time

Job Description

We're seeking a highly experienced Customer Experience (CX) professional to lead our efforts in providing unparalleled service and support to our customers. As the Head of CX, you'll establish the vision for the CX function at TIME's group, driving strategic direction on our approach to customer experience and customer support across multiple channels.

You'll be responsible for developing and implementing comprehensive CX strategies, designing and executing customer journey maps, and analyzing customer feedback to inform product development and marketing initiatives. Your goal will be to drive high levels of customer satisfaction, retention, and new business growth through effective CX design and delivery.

To succeed in this role, you'll need a strong background in customer experience, excellent communication and interpersonal skills, and the ability to inspire and motivate teams to deliver exceptional results. If you're a results-driven CX professional with a passion for delivering world-class customer experiences, we encourage you to apply.