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Program Operations and Management Lead

7 days ago

Kuala Lumpur, Kuala Lumpur, Malaysia impact Full time
Job Summary

The Program Operations Manager plays a critical role in overseeing and coordinating operational processes for partner migrations and program setup at impact.com. This position requires strong project management skills, experience with Impact.com's platform, and attention to detail to ensure successful program launches.

Responsibilities:
  • Program Setup: Collaborate with brands to set up accounts, including contracts, creatives, emails, groups, promo codes, and product catalogs.
  • Partner Migration & Onboarding: Support brands with migrating and onboarding existing partners, ensuring seamless transitions and accurate tracking.
  • Tracking & Reporting: Monitor and report on program performance and partner engagement, including brand exposure audits and regular reporting.
  • Marketplace & Partner Recruitment: Identify new partner opportunities, review partner applications, and recruit new partners on a weekly basis.
Requirements:
  • Experience: 3+ years in program management or operations, preferably in an affiliate or partner-based environment.
  • Platform Experience: Familiarity with Impact.com or similar partner management platforms.
  • Contract Management: Strong understanding of contract management and partner relations.
  • Migrations and Implementations: Proven ability to handle large-scale migrations and program implementations.
  • B2B SaaS Sales: 3+ years direct B2B SaaS sales experience, with a strong preference for marketing technology (tracking, measurement, etc).
  • Clients-Facing Roles: Experience in Marketing Consulting, Customer Success, Account Management, Business Development, or other client-facing roles where you managed a book of clients.
  • Customer Focus: Excellent customer focus, commercial drive, and service orientation.
  • Technical Skills: Proficiency in MS Excel (or Google Sheets) for data management and lists, and experience working with JIRA, Asana, or similar project management tools.