Global IT Service Provider
6 days ago
About Our Team
">We are a dynamic and diverse team of professionals dedicated to delivering high-quality products and exceptional customer service. Our team is passionate about innovation, creativity, and continuous learning. We strive to maintain a collaborative work environment that promotes growth, development, and job satisfaction.
We are currently seeking a talented and motivated individual to join our team as an ERP Application Support Specialist. As a key member of our IT department, you will play a vital role in ensuring the smooth operation of our IT applications and providing technical support to our global workforce.
Your Key ResponsibilitiesYour primary duties will include:
- Providing technical and functional support to end-users (Hyva colleagues) globally for various software applications, mainly Infor LN ERP systems.
- Troubleshooting issues, answering queries, creating user accounts, assigning relevant roles, and resolving problems promptly.
- Investigating and resolving application-related issues reported by users through various channels such as email, phone, or ticketing system.
- Maintaining comprehensive documentation of support procedures, troubleshooting steps, and solutions to facilitate efficient issue resolution and knowledge sharing within the global team.
- Coordinating with cross-functional IT teams to escalate complex issues, implement solutions, and ensure seamless integration of applications with other systems.
- Participating in testing activities including regression testing to ensure the reliability, functionality, and usability of new features or updates before deployment.
- Monitoring the performance and availability of applications using technical and functional KPIs agreed with the IT Solution Analysts.
Please note that this is not an exhaustive list, and you may be required to perform additional tasks related to the position.
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