Finance and Collections Operations Director

2 weeks ago


Klang, Selangor, Malaysia My FG Capital Sdn Bhd Full time

About the Role:

As a Collections Team Lead and Strategy Developer at My FG Capital Sdn Bhd, you will play a crucial role in leading the collections team, developing effective collection strategies, and analyzing performance data to improve recovery rates.

Your Key Responsibilities:

  • Direct and manage the collections team to ensure timely recovery of outstanding hire purchase payments and minimize overdue accounts
  • Develop and implement effective collection strategies, including payment reminders, customer follow-ups, negotiations, and legal actions when necessary
  • Identify high-risk accounts and implement tailored action plans to recover debts while maintaining customer relationships
  • Analyze collection performance data to identify trends, improve processes, and develop strategies to enhance recovery rates
  • Collaborate with the credit risk and approval teams to assess customer creditworthiness and provide input on credit policies and approval criteria
  • Ensure compliance with relevant legal and regulatory requirements, including fair debt collection practices
  • Prepare and present regular reports to management on collection performance, outstanding balances, delinquency trends, and potential risks

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