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Customer Experience Specialist

1 week ago

Malacca City, Malaysia Singtel Group Full time

About This Opportunity

We are seeking a highly motivated and customer-focused Customer Care Officer to join our team at Singtel Group. As a key member of our contact centre, you will be responsible for delivering exceptional customer service and resolving customer queries in a timely and efficient manner.

Main Responsibilities:

  1. Provide excellent customer service via phone, email or other channels.
  2. Process customer requests and resolve issues promptly.
  3. Work collaboratively with sales teams to ensure seamless customer experience.
  4. Escalate complex issues to senior team members for resolution.
  5. Participate in regular team meetings to discuss performance and share best practices.

Essential Skills and Qualifications:

  • Degree or diploma in Business Studies/Administration or related field.
  • Minimum 1 year working experience in a contact centre environment.
  • Excellent communication and problem-solving skills.
  • Ability to work well under pressure and meet performance targets.