Head of Customer Experience

3 days ago


Klang, Selangor, Malaysia AmBank Group Full time

Join our team at AmBank Group as a Business Development Lead and take on a challenging role that requires strategic thinking and execution.

Key Responsibilities:
  • Develop and execute a business strategy to drive profitability and growth in line with the company's objectives.
  • Identify and pursue new business opportunities to expand the company's presence in the market.
  • Lead and manage a team of professionals to ensure excellent customer service and operational efficiency.
  • Ensure excellent customer satisfaction and service quality within the branch.
Requirements:
  • Candidate must possess a Bachelor's Degree or equivalent in Economics, Finance, Accountancy, Banking, Business Studies, Administration, Management, or Commerce.
  • At least 5 years of experience in a related field is required.
  • Strong written and verbal communication skills.
  • Excellent interpersonal and relationship-building skills.
  • Good planning, organization, and time management skills.
  • Strong negotiation and influencing skills to drive sales.
  • Strong leadership abilities with a results-oriented approach.


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