Client Relationship Manager

5 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Direct Lending Full time
Loan Consultant Team Lead Job Description
We are seeking a seasoned Loan Consultant Team Lead to lead and manage a team of loan consultants. The ideal candidate will have experience in customer service, telemarketing, or related fields, with at least one year of team management experience. A strong track record of driving team performance, achieving targets, and improving operational efficiency is essential. As a results-driven leader, you will be responsible for developing and monitoring KPIs for each team member, providing regular feedback, coaching, and support. In addition to leading the team, you will be involved in process improvement, relationship management, and cross-functional team collaboration to drive business growth and operational excellence.

Responsibilities
Key responsibilities of this role include:
  • Team Management: Lead and manage a team of loan consultants, promoting high performance and a positive team culture.
  • Performance Monitoring and Reporting: Develop and monitor key performance indicators (KPIs) for each team member, providing regular feedback, coaching, and support.
  • Process Improvement: Continuously identify challenges and opportunities, implementing process improvements to drive operational efficiency.
  • Relationship Management: Foster and maintain strong relationships with clients, partners, and stakeholders, optimizing processes and driving continuous improvement.
  • Cross-Functional Team Collaboration: Collaborate closely with product, loan consultant, credit, and marketing teams to align microfinancing efforts with overall company strategies.

Requirements
Strong business acumen, data-driven decision-making abilities, and effective communication skills are essential for this role. Experience in digital lending platforms or fintech-related environments is an added advantage. As a results-driven leader, you will be expected to drive business growth, improve operational efficiency, and foster a positive team culture.

About Us
Direct Lending is a leading fintech company committed to providing accessible financial solutions. Our mission is to empower individuals and businesses through innovative products and services.

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