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Service Delivery Manager

2 weeks ago

Klang, Selangor, Malaysia Ledvance Sdn Bhd Full time

Job Summary:

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Ledvance Sdn Bhd seeks an experienced customer care specialist to join its customer service team. The ideal candidate will possess excellent communication and problem-solving skills, with a proven track record of delivering exceptional customer service and support.

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Key Responsibilities:

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  • Provide exceptional customer service and support, ensuring timely resolution of service requests.">
  • Investigate and resolve customer complaints, escalating complex issues to senior management as necessary.">
  • Develop and maintain strong relationships with customers, addressing their concerns and resolving issues promptly.">
  • Collaborate with internal teams to ensure seamless coordination and effective communication with customers.">
  • Continuously develop and refine service processes to improve efficiency, quality, and customer satisfaction.">
  • Provide accurate and timely reporting on service performance, including key metrics and trends.">
  • Engage with customers through various channels, responding to inquiries and resolving complaints in a professional and courteous manner.">
  • Participate in training and development activities to enhance skills and knowledge in customer service and support.">
  • Collaborate with cross-functional teams to identify opportunities for service improvement and implement changes.">
  • Perform other duties as assigned by management to support the delivery of exceptional customer service and support.">
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Requirements:

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  • High school diploma or equivalent required; degree preferred.">
  • 2+ years of experience in customer-facing roles, preferably in after-sales support and e-commerce operations.">
  • Proven track record of delivering exceptional customer service and support.">
  • Strong analytical and problem-solving skills, with ability to think critically and make sound decisions.">
  • Effective communication and interpersonal skills, with ability to work collaboratively with diverse groups.">
  • Proficient in Microsoft Office, including Excel, Word, and PowerPoint.">
  • Familiarity with CRM software and data analysis tools.">
  • Ability to work independently and as part of a team.">
  • Flexibility to adapt to changing priorities and deadlines.">
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What We Offer:

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Ledvance Sdn Bhd offers a competitive salary package, comprehensive benefits, and opportunities for career growth and professional development.