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Field Application Engineer

2 months ago

Kuala Lumpur, Kuala Lumpur, Malaysia SICK Sensor Intelligence Full time
Job Summary

We are seeking a highly skilled Field Application Engineer to join our team at SICK Sensor Intelligence. As a key member of our sales and technical support team, you will be responsible for providing technical consultancy to customers, identifying product application problems, and providing solutions.

Key Responsibilities
  • Technical Consultancy: Provide technical consultancy to customers to win opportunities, including selection of SICK products, proof of concept, feasibility study reports, and demonstrations.
  • Problem Solving: Identify product application problems and provide resolution(s) to customers.
  • Training and Development: Conduct technical training on-site and online to customers and distributors.
  • Solution Engineering: Evaluate customer applications and recommend SICK solutions to fulfill customer needs.
  • Analysis and Reporting: Analyze application samples and provide solution recommendation reports.
  • Customer Support: Lead in convincing customer technical feasibility of proposed solutions.
  • Interfacing and Integration: Support interfacing of SICK products/solutions with 3rd party products.
  • Cross-Functional Collaboration: Collaborate with solution engineering, R&D, customer support, services, market product management, and sales teams.
  • Post-Implementation Support: Provide post-implementation support during the warranty period.
  • Asset Management: Manage demo assets/tools, test equipment, and test stations.
  • Troubleshooting and Maintenance: Perform on-site troubleshooting, service, preventive maintenance, and repairs.
  • Marketing Support: Provide technical support in marketing activities for sales/marketing events.
  • Project Management: Manage on-site Proof of Concept projects, including facilitating communication and executing technical setup with internal teams and 3rd parties.
Requirements
  • Education: Degree or Diploma in Electrical, Electronic, or Mechatronics Engineering.
  • Experience: Minimum 3 years of experience in industrial or factory automation with sensor technology.
  • Machine Vision Expertise: Experience in machine vision will be a bonus.
  • Industrial Control Technologies: Experience in industrial control technologies, communications networks, PLC programming, and schematic design.
  • Travel and Communication: Comfortable with occasional traveling on short notice and excellent communication and presentation skills.
  • Teamwork and Self-Motivation: Self-starter, motivated, assertiveness, and ability to work structurally as a team or independently.