Technical Support Specialist

1 week ago


Johor Bahru, Johor, Malaysia SupportYourApp Full time
About the Role

We are looking for a highly motivated Customer Support Consultant to join our remote team. As a key member of our support team, you will be responsible for providing exceptional customer service via chats and emails.

The ideal candidate will have native Vietnamese and English communication skills, as well as at least 6 months of experience in a customer support role. You will also possess analytical and research skills, a positive and responsible attitude, and the ability to work independently.

The successful candidate will be able to:

  • Respond promptly to customer inquiries via chats and emails
  • Build trust with customers through empathetic communication and effective problem-solving skills
  • Meet and exceed team KPIs while maintaining a high level of customer satisfaction
  • Stay current with industry trends and emerging technologies
  • Handle confidential customer data with discretion and adhere to confidentiality agreements
  • Implement customer-centric strategies to enhance customer satisfaction and loyalty
  • Maintain accurate knowledge of our client's products and services
  • Collaborate effectively with cross-functional teams, including developers and other IT professionals

We offer a comprehensive benefits package, flexible working arrangements, and opportunities for professional growth and development.



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