Japanese Language Support Specialist

1 day ago


Petaling Jaya, Selangor, Malaysia Eli Lilly and Company Full time
Job Description

We are seeking a Japanese Language Support Specialist to join our global customer service team. In this role, you will be responsible for handling customer inquiries related to our products in a professional and courteous manner.

You will work closely with internal stakeholders to provide timely and accurate responses to customers, while also identifying and escalating potential product quality complaints and adverse events. Your excellent communication skills and ability to work in a fast-paced environment will be essential in delivering exceptional customer service.

In this role, you will have the opportunity to learn about our products and contribute to the growth and success of our organization. If you are a detail-oriented and organized individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity.

Responsibilities:
  • Handle customer inquiries related to our products in a professional and courteous manner
  • Identify and escalate potential product quality complaints and adverse events
  • Work closely with internal stakeholders to provide timely and accurate responses to customers
  • Develop and maintain a thorough understanding of our products and their indications
  • Contribute to the growth and success of our organization by providing exceptional customer service


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