Chief Customers Officer

1 week ago


Kuala Lumpur, Kuala Lumpur, Malaysia Dion Full time

{"title": "Chief Customers Officer", "company": "Dion", "location": "Kuala Lumpur", "job_type": "Full-Time", "engagement_type": "Definite-Time Contract", "responsibilities": ["Lead account management and Customer Success strategies across all regions.", "Develop and implement strategies for client retention, renewals, upselling, and cross-selling.", "Identify and seize opportunities to expand services and boost contract value.", "Ensure smooth onboarding and long-term client engagement.", "Provide data-driven insights and reports to the CRO on key metrics, revenue, client satisfaction, and business expansion.", "Build and maintain strong relationships with CxO and Director-level clients, conducting Quarterly Business Reviews to understand their evolving needs.", "Set KPIs for account mapping, contact qualification, and defining buying roles.", "Drive account penetration through proactive outreach via calls, LinkedIn, emails, and networking.", "Stay updated on industry trends and organizational changes.", "Share insights to strengthen client relationships and brand positioning.", "Lead and mentor teams in Strategic Accounts, Customer Success, and Customer Operations.", "Oversee sales enablement, including proposition development, pitch delivery, and pipeline management, with direct involvement in key deals.", "Regularly assess and enhance client satisfaction, ensuring clear deliverables and adherence to SOPs.", "Recruit, train, and motivate the Strategic Accounts team, fostering a culture of excellence."]}



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