Cloud Operations Engineer
2 days ago
About Michael Page
At Michael Page, we pride ourselves on delivering exceptional recruitment services that meet the unique needs of our clients and candidates.
We're looking for a skilled Technical Operations Analyst to join our team in a similar role.
- Key Accountabilities:
- System Monitoring: Closely monitor email queues and swiftly address issues/requests.
- Problem-Solving: Utilize available resources, such as documentation and escalation procedures, to investigate and troubleshoot problems.
- Task Assignment: Assess issue priorities and assign tasks to the appropriate team members based on established escalation procedures.
- Uptime Maintenance: Maintain software solution availability and data integration batch jobs uptime.
- In-House Application Support: Proactively support in-house applications using various monitoring tools.
- System Stability: Ensure system stability and implement continuous improvement initiatives using modern DevOps and cloud technologies (Pivotal Cloud Foundry, OpenShift, Azure).
- Collaboration: Collaborate with global team members to resolve system issues.
- Documentation: Create and maintain incident resolution documentation.
- Vendor Liaison: Liaise with 3rd-party vendors for support, upgrades, and maintenance, following up on status and escalating when necessary.
- Solution Recommendation: Recommend solutions to resolve technical system issues and improve environment stability.
- Disaster Recovery: Execute disaster recovery exercises for various applications.
- Overtime: Overtime may be required due to project demands or unexpected circumstances.
The Ideal Candidate
Requirements:
- Self-Motivation: Be self-motivated, autonomous, and a team player in a fast-paced environment.
- Education: Possess a postsecondary degree in computer science or an equivalent combination of education, experience, and training.
- Teamwork: Show ability to work effectively individually and as part of a team.
- Platform Experience: Have experience managing applications on OpenShift and Pivotal Cloud Foundry platforms.
- Similar Role Experience: A minimum of 1-2 years of experience in a similar role.
- Complex Platform Support: Experience supporting complex, large-scale customer-facing platforms.
- SQL Experience: A minimum of 1-2 years of experience with SQL.
- Problem-Solving Approach: Demonstrate a proactive approach to identifying problems, areas for improvement, and performance bottlenecks.
- Excellent Communication Skills: Exhibit excellent writing and verbal communication skills, capable of effectively liaising independently with business users, team members, and technical groups.
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