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Operations Director

2 weeks ago

Kuala Lumpur, Kuala Lumpur, Malaysia Castlery Pte Ltd Full time
Key Responsibilities
  • Manage and motivate customer experience teams under your care, fostering a culture of customer obsession.
  • Oversee daily operations to ensure service levels, productivity, and customer satisfaction are consistently achieved.
  • Utilize data-driven approaches to improve processes, reduce response times, and enhance overall service standards.
  • Support the design and delivery of training programs to ensure team members maintain consistent, high-quality service.