Global Operations Coordinator

3 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Airwallex Full time

As a Global Operations Coordinator at Airwallex, you'll play a vital role in shaping the future of global payments and finance. Our proprietary infrastructure and software empower over 100,000 businesses worldwide to manage everything from business accounts, payments, and treasury to embedded finance at a global scale.

We value diversity and have a team of 1,500+ innovators located across more than 20 offices globally. As a leading fintech company valued at US$5.6 billion and backed by world-class investors, we're committed to excellence and innovation.

The Operations team at Airwallex focuses on optimizing workflows, improving operational efficiency, and providing exceptional customer support. We contribute to the company's growth and maintain high service standards by streamlining operations and implementing best practices.

Key responsibilities:

  • Develop a deep understanding of AML policies and KYC procedures to ensure continuous updates and maintenance of relevant SOPs.
  • Foster strong cross-functional collaboration by bridging diverse team requirements and facilitating effective communication between key stakeholders.
  • Mentor junior team members, set individual target tracking mechanisms, and lead the team to achieve OKRs.
  • Provide regular reporting updates on team performance, project progress, and challenges to senior management.

Requirements:

  • Solid expertise in AML and KYC regulations with the ability to apply them effectively in an operational setting.
  • Fluent English and Chinese language skills to navigate multilingual business environments seamlessly.
  • Excellent communication and interpersonal skills to coordinate effectively between teams.
  • Proactive, creative, self-motivated, and pragmatic with a strong sense of responsibility and accountability.


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